![]() ![]() ![]() For instance, would-be customers might move from the cold-call list to being a prospect, and your team might also send them a follow-up email.Īlternatively, if the potential customer is listed as “not interested,” their phone number will be removed from the cold-call list and added to a do-not-call list. This will then set a series of automated processes in motion. The rep then simply lists them as “interested,” choosing from a list of options in the drop-down menu. Let’s take an example: say a potential customer expresses an interest either in making a purchase or in getting more information on a cold call that your sales rep made. Once an agent has ended a call, they’ll be prompted to allocate a disposition category. What was the lead source? Did the customer express an interest or not? Does anyone need to follow up? Did you dial the wrong number or get no answer?Ĭall disposition makes it easier to keep track of the answers to all these questions. There are plenty of questions to answer once each call is over. Say you’re working your way through a call campaign. It consists of a series of tags or values that you can use to log the result of the calls you’ve taken: Sign up for free trial Chat with Sales See pricing What is a call disposition?īasically, Dialpad’s call disposition feature provides a condensed summary of the particular outcome of a call. ![]() We’ll also show you how to use Dialpad’s tools to create and log call summaries and dispositions. In this guide, we’ll look at call dispositions in greater detail-what it is, how it works, how you can use it in different settings, and some of the most helpful call disposition categories. This gives you an easy system for tracking how well (or otherwise!) calls have gone and provides consistent visibility across the entire team. Essentially, it’s a method of logging the outcomes of calls-both inbound and outbound-by assigning each a particular category. (What’s up, Stanley Hudson from The Office.)Ĭall disposition is one way to lighten the load for contact centers. The last thing you want to do is interrupt a customer when they’re at home at night in their comfy sweats drinking red wine. Countless inbound calls, irate callers to juggle, call notes to take, and call outcomes to log. If you’ve spent any time working in a call center, you’ll know exactly how much of a whirlwind it can be. ![]()
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